Reducing Unplanned Maintenance and Delays
Helping a software company establish a more predictable release cycle with a remote test team
Reduce defect escape rate and release delays
The IT organization of a major home builder struggled to maintain a regular release schedule without a dedicated testing team. Subject matter experts from customer support and sales teams were called upon to test monthly releases, putting a strain on the business. Their inexperience with testing had also led to preventable errors and inefficiencies.
The CIO had worked with Utopia before and trusted our ability to deliver. He partnered with us to establish a dedicated test team to relieve pressure on the business and improve their testing effectiveness.
The transition of the test function to a remote test lab was gradual and collaborative. Several members from our eastern European team were embedded onsite with the client to build relationships and accelerate knowledge transfer to the remote team. After several months, the Utopia team was prepared to assume full responsibility for testing of this business-critical application.
Over time, the team implemented a risk-based regression process that focused regression testing activities and reduced execution times. Some of the resulting improvements included:
- Expanding and refactoring the regression test suite
- Adding impact analysis to the release process
- Improving cross-functional communications
- Providing real-time data on the regression test suite status and health