Customer Success Story: Insurance

Implementing a Sustainable Test Automation Strategy

Helping a major insurance firm realize lasting value from test automation

The Goal

Reduce regression test cycle time

One of the largest commercial property and casualty insurers in the United States was frustrated with their software release process. The company had a large portfolio of applications using an array of technologies from mainframe to mobile. Their centralized test organization was responsible for ensuring new features were released without compromising the integrity of dozens of existing applications.

The vice president of quality assurance and testing faced significant pressure from internal clients whose projects were delayed by increasingly long test cycles. The organization had previously tried and failed to address the issue through automation. This time, several vendors were asked to make proposals.

Initially attracted by the Test Automation Assessment & Strategy offering, the client invited Utopia Solutions to help find efficiencies in the team’s regression testing processes.

Utopia worked with the client during the assessment to identify several opportunities to implement more scalable test practices through a combination of custom development and process improvements.

Top Obstacles

Previous attempts at automation were difficult to maintain and ultimately slowed down the test process.

Previous implementations focused on tools and tests and missed opportunities to automate time consuming test activities.

Key Benefits

Faster Time to Market
The client saw a significant reduction in regression test cycle time

Ease of Use
Utopia helped the client implement a consistent, repeatable process for extending the framework to support new apps

Improved Resource Utilization
SMEs were able to refocus on high-value tasks such as exploratory testing versus executing regression tests manually

The Outcome

75% reduction in regression test cycle time

After implementing the Utopia Automation Framework and recommended process changes, the client was able to reduce time to market for new features as a result of a 75% reduction in regression test cycle time.

The use of the Utopia Automation Framework gave the client the ability to support multiple applications from a single core framework, reducing implementation time and improving code reuse and consistency across all supported applications.

An additional benefit of using the test automation framework was the ability to leverage its data management features to automate the creation of test data, a manual activity that was previously taking time away from test activities. Test team resources were then able to focus their efforts where they could deliver the most value: test creation and analysis for test analysts and automation framework enhancement and maintenance for automation engineers.

After achieving the immediate improvements to delivery speed, the client was able to realize lasting benefits by developing a consistent process for extending the framework. Through common test automation processes and architecture, the company reduced the time to value for extending automation coverage to additional applications.

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About Utopia

Utopia Solutions is a global quality and testing firm known for its innovative quality solutions built from over twenty five years of helping organizations achieve breakthrough software quality and performance. Utopia Solutions offers project-based solutions and managed services, including test automation, performance testing, DevOps quality and remote testing. These solutions enable businesses and their IT departments to focus on achieving business outcomes rather than struggle with quality and performance barriers.

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